Terms & conditions

1. To engage in any act that would disrupt the access, availability, and security of ViaClara or other MAME CREATIVE PTY LTD services, including but not limited to: tampering with, reverse-engineering, or hacking our servers; modifying, disabling, or compromising performance; overwhelming our infrastructure; or compromising system integrity, including unauthorised probing, scanning, or vulnerability testing;
2. For any illegal purpose, or to violate any laws, including data, privacy, and export control laws;
3. To stalk, harass, or threaten users or any member of the public;
4. To misrepresent or defraud any user or member of the public through phishing, spoofing, impersonation, or false implication of sponsorship or association with MAME CREATIVE PTY LTD or a third party;
5. To access or search any part of the Service other than our publicly supported interface; or
6. To post, upload, share, or otherwise circulate content in violation of ViaClara's Platform Content Policy, available at www.viaclara.com.au/platform-content-policy.

1. Pay As You Go - a basic practitioner profile with no recurring subscription fee, with Help Wanted Ad responses charged separately on a per-response basis;
2. Pro Plan - a paid monthly subscription fee covering a full practitioner profile and the additional features described at www.viaclara.com.au/pricing, with Help Wanted Ad responses charged separately on a per-response basis; and
3. Business Builder Plan - a paid monthly subscription fee covering all platform features, including unlimited Help Wanted Ad responses.

1. Tier 1 - Occupational Therapist, Psychologist, Psychiatrist, Paediatrician, Physiotherapist. We check your AHPRA registration number against the public AHPRA register. This is the highest-confidence check available on the platform, as the AHPRA register is independently maintained and updated in real time by the relevant National Board.
2. Tier 2 - Speech Pathologist. We check your membership or certification number against Speech Pathology Australia's “Find a CPSP” public search. Speech Pathology Australia actively certifies and audits practitioners listed on this register.
3. Tier 2 - Counsellor. We check your registration number against the Australian Register of Counsellors and Psychotherapists (ARCAP), a unified register maintained jointly by PACFA and the ACA. ARCAP actively certifies practitioners listed on this register.
4. Tier 2 - Art Therapist. We check your membership number against ANZACATA's “Find a Therapist” public directory. ANZACATA actively certifies practitioners listed on this directory.
5. Tier 3 - Dietitian. We check your Accredited Practising Dietitian (APD) number against the Dietitians Australia directory. Dietitians Australia does not independently verify the accuracy of information contained in its directory; MAME CREATIVE PTY LTD relies on the directory as provided.
6. Tier 3 - Music Therapist. We check your registration number against the Australian Music Therapy Association (AMTA) public directory. AMTA has stated that this directory may be incomplete. Where a registration cannot be confirmed via the directory, MAME CREATIVE PTY LTD may contact AMTA directly to confirm your current registration status before approving or maintaining your Account.
7. Tier 4 - Nutritionist. No single Australian registration body exists for this practice area, and the title “Nutritionist” is not a restricted or protected title under Australian law. You may optionally disclose a relevant qualification or association membership. Any such disclosure is recorded as provided by you and is not independently verified by MAME CREATIVE PTY LTD. A registration number is not required for this profession, as no register exists against which one could be checked.
8. Tier 4 - Equine-assisted Therapist. No single Australian registration body exists for equine-assisted therapy directed at children. The Equine Therapies Association of Australia (ETAA) is not a relevant body for this profession - it certifies practitioners of equine bodywork performed on horses, not equine-assisted therapy provided to children - and MAME CREATIVE PTY LTD does not check against, or reference, ETAA for this purpose.
   1. If you hold an underlying allied health or mental health registration (such as AHPRA registration, or ARCAP registration if you are also a registered Counsellor), you must disclose it, and MAME CREATIVE PTY LTD will check that registration against the relevant public register under whichever of sub-clauses (i)–(iv) applies to that registration type. Where you hold such an underlying registration, the confidence level and public disclosure treatment described in clause 3(g) are determined by that underlying registration, not by your Equine-assisted Therapist profession classification.
   2. A registration number is not required for this profession where no underlying registration under sub-clause (A) is held. Any equine-assisted therapy training or certification you disclose (for example, course name, provider, or certifying body) is recorded as provided by you and is not independently verified by MAME CREATIVE PTY LTD.
9. Registration Number Requirement. A registration or membership number is a mandatory condition of approval for Tiers 1–3 (sub-clauses (i)–(vi)). A registration number is optional for Tier 4 (sub-clauses (vii)–(viii)) except where clause 3(f)(viii)(A) applies, reflecting the absence of any register capable of validating one for these two professions.

We may decline to approve your registration, or may request additional information before approval, where we have concerns about your eligibility or the accuracy of information provided. If your registration is not approved, you will be notified and may be given the opportunity to resubmit your application with corrected or additional information. You do not have a right to a Practitioner Account, and approval is at MAME CREATIVE PTY LTD's reasonable discretion.

1. Where the relevant register does not independently verify the accuracy of information it holds, or has stated that its records may be incomplete, ViaClara will display a notice to that effect alongside your credential, as follows:
   • Dietitians: “Dietitians Australia does not independently verify the accuracy of information in its directory.”
   • Music Therapists: “The AMTA directory may be incomplete. Contact AMTA directly to confirm current registration status.”
2. Where no register exists for your profession (Nutritionist, Equine-assisted Therapist without an underlying AHPRA or ARCAP registration), any qualification, training, or certification information you choose to disclose will be displayed with a notice that it is self-reported and has not been independently verified.
3. You must notify MAME CREATIVE PTY LTD promptly if any registration or membership number you have provided lapses, is suspended, is cancelled, or otherwise changes. Continuing to hold yourself out on ViaClara under a lapsed, suspended, or cancelled registration is a material breach of these Terms and clause 3(e).

1. MAME CREATIVE PTY LTD is unable to continue to provide the Services;
2. the Services are materially different from those described at the time of purchase; or
3. the manager of MAME CREATIVE PTY LTD makes a decision, at its absolute discretion, that it is reasonable to do so under the circumstances.

1. the response or service paid for was not delivered due to a platform fault;
2. MAME CREATIVE PTY LTD determines, at its absolute discretion, that a refund is reasonable in the circumstances; or
3. required under the Australian Consumer Law.

MAME CREATIVE PTY LTD does not guarantee that a parent will respond to, engage with, or proceed with any Help Wanted Ad response, and the absence of a response or engagement from a parent does not constitute a platform fault and does not entitle you to a refund (see also clause 10 - Help Wanted Ads, and clause 9 - Search Visibility). Unused prepaid credit balances are retained on your account and do not expire, but are forfeited on account closure unless redeemed beforehand. No refund is provided for any remaining days on a higher subscription tier following a downgrade - see clause 7 (Plan Changes: Upgrades and Downgrades), clause 7(c) in particular. Practitioners who attempt to respond to a Help Wanted Ad when a block exists will not be charged a credit for that attempt - block checks occur before any credit deduction. The reason for a blocked attempt is not disclosed to the practitioner through the platform.

1. Full profile fields (including video introduction, social media links, additional experience, qualifications, memberships, and languages): hidden from your public profile on downgrade from Pro, but retained in ViaClara's database and restored immediately if you re-upgrade.
2. Direct messaging: on downgrade from Pro to Pay As You Go, you cannot initiate a new conversation with a parent you have not previously engaged with, and existing message threads with parents become read-only - except where you have an active or historical Help Wanted Ad response linking you to that parent, in which case you may continue messaging them, and may also start a new conversation with them, on the same basis as before the downgrade. Message history is not deleted in any case, and full messaging access is restored immediately if you re-upgrade to Pro or Business Builder.
3. Peer networking and practitioner-to-practitioner messaging (Business Builder Plan only): existing peer conversation threads become read-only on downgrade. No new connections or messages. Connection history is retained.
4. Calendly intro call booking: hidden from your public profile on downgrade from Business Builder. Your Calendly connection details are retained and restored if you re-upgrade.
5. Resources Hub articles: published articles remain live on downgrade from Business Builder. Draft articles remain accessible but cannot be submitted for review. New article submissions are blocked until you re-upgrade.
6. AI visibility analytics: the analytics dashboard card is hidden on downgrade from Business Builder. Underlying data continues to accumulate and is accessible again if you re-upgrade.
7. Help Wanted Ad responses: on downgrade from Business Builder, responses revert to the credit-based model. Any unused prepaid credits are retained on your account.

1. payment of a response fee gives you the ability to respond to that ad - it does not guarantee that the parent will read, reply to, or engage with your response (see also clause 5(d) regarding refunds);
2. you remain subject to the same AHPRA advertising and content standards in your response as on your profile; and
3. MAME CREATIVE PTY LTD does not vet, verify, or take responsibility for the accuracy of Help Wanted Ad content posted by Parent Users.

1. include testimonials or endorsements from patients or former patients in your profile or any platform content;
2. make claims that guarantee specific outcomes or imply a particular result from your services;
3. use qualifications, titles, or registration statuses you are not entitled to use; or
4. include information in your profile or content that is false, misleading, or deceptive in contravention of the Australian Consumer Law or AHPRA guidelines.

1. ViaClara's direct messaging feature is provided for the purpose of initial contact and connection with Parent Users.
2. MAME CREATIVE PTY LTD does not monitor, endorse, or take responsibility for the content of messages exchanged between users.
3. MAME CREATIVE PTY LTD expressly disclaims any liability for: healthcare advice given via the messaging system; agreements or arrangements made via the messaging system; or harm arising from reliance on messaging content.
4. Messaging with Parent Users is intended to help you arrange an initial conversation, consultation, or appointment. You must not request or store Medicare numbers, diagnostic reports, or medical records via this messaging service. Where a clinical conversation is appropriate, this should occur directly with the family through your own secure, professional channels once a consultation has been arranged.
5. Practitioners on the Pay As You Go plan can respond to messages from, and continue conversations with, any parent - including initiating a new conversation with a parent to whom you have responded via a Help Wanted Ad. Initiating a new conversation with a parent through any other means is a Pro Plan/Business Builder Plan feature; see clause 7(d)(ii) for what happens to this on downgrade.

1. ViaClara's peer networking and practitioner-to-practitioner messaging features are provided for professional networking purposes only.
2. You must not share identifiable client information via these features without the client's express consent.
3. You are solely responsible for ensuring that your use of these features complies with your professional obligations, including obligations of confidentiality under your professional registration and AHPRA's Code of Conduct.
4. MAME CREATIVE PTY LTD expressly disclaims any liability for the content of practitioner-to-practitioner communications, and does not monitor peer messages except where required to investigate a reported breach of these Terms or applicable law.

1. You may block another user you have previously interacted with. Blocking prevents the blocked user from sending you messages, starting new conversations with you, responding to your Help Wanted Ads, and viewing your contact details on your profile. Blocking takes effect immediately and is enforced at the server level - it cannot be circumvented through the platform interface.
2. When a block exists, existing message history remains visible to both parties in read-only mode. Neither party can send new messages to the other.
3. Block records are retained permanently, including if you later unblock a user or delete your account. Block history is preserved for safety and legal purposes.
4. A block can only be reversed by the user who created it. MAME CREATIVE PTY LTD does not unblock users on behalf of either party.
5. If you have an active or pending engagement with a user, you should communicate directly with them before blocking, as MAME CREATIVE PTY LTD is not responsible for the consequences of a blocked communication on any arrangement between you and that user.
6. If you have a pending peer connection request with another Practitioner User (Business Builder Plan) at the time a block is created or reinstated between you, that request is automatically declined. Neither party is notified as a result of this automatic decline, consistent with how a manually declined connection request is handled. This clause does not apply to Parent Users, as peer connection requests exist only between Practitioner Users.

1. notify MAME CREATIVE PTY LTD at privacy@viaclara.com.au within 24 hours of becoming aware of the incident;
2. provide MAME CREATIVE PTY LTD with sufficient information to assess whether the incident may constitute an eligible data breach under the Notifiable Data Breach Scheme (Privacy Act 1988 (Cth) Part IIIC), including the nature of the data involved, the number of individuals affected (so far as known), and the cause of the incident; and
3. cooperate with MAME CREATIVE PTY LTD's investigation of the incident and comply with any reasonable direction from MAME CREATIVE PTY LTD regarding notification of affected users, pending the outcome of that investigation.

• You must hold an approved Practitioner Account on ViaClara at the time the referred practitioner is approved. If your account is removed for cause between the date of referral and the date of approval, your referral will be voided and no reward will be granted - see sub-clause (f).
• You cannot refer yourself. A referral code used to register an account that shares your user identity is automatically invalid.
• The referral code is personal to you. It may not be sold, exchanged, or transferred to another person or entity.
• The Referral Program is available to practitioners on all account tiers (Pay As You Go, Pro, and Business Builder).

1. For Occupational Therapists, Psychologists, Psychiatrists, Paediatricians, and Physiotherapists, we check the AHPRA public register. This is the highest-confidence check available, as AHPRA registers are independently maintained and updated in real time.
2. For Speech Pathologists, Counsellors, and Art Therapists, we check the relevant professional body's public register (Speech Pathology Australia, ARCAP, or ANZACATA). These bodies actively certify the practitioners on their registers.
3. For Dietitians and Music Therapists, we check the relevant association's public directory (Dietitians Australia or AMTA). These directories are maintained on a self-reported basis and are not independently audited by the association for accuracy, and in AMTA's case may not be complete. Where displayed on a practitioner's profile, we include a specific notice about this limitation next to the credential.
4. For Nutritionists and Equine-assisted Therapists, no single Australian registration body exists. Where a practitioner in one of these categories holds an underlying allied health or mental health registration (for example, AHPRA or ARCAP), we check that underlying registration instead, and it carries the corresponding confidence level under sub-clause (i) or (ii) above. Otherwise, any qualification or training the practitioner discloses is self-reported and not independently verified by MAME CREATIVE PTY LTD.

1. You may block another user you have previously interacted with. Blocking prevents the blocked user from sending you messages, starting new conversations with you, responding to your Help Wanted Ads, and viewing your contact details on your profile. Blocking takes effect immediately and is enforced at the server level - it cannot be circumvented through the platform interface.
2. When a block exists, existing message history remains visible to both parties in read-only mode. Neither party can send new messages to the other.
3. Block records are retained permanently, including if you later unblock a user or delete your account. Block history is preserved for safety and legal purposes.
4. A block can only be reversed by the user who created it. MAME CREATIVE PTY LTD does not unblock users on behalf of either party.
5. If you have an active or pending engagement with a practitioner, you should communicate directly with them before blocking, as MAME CREATIVE PTY LTD is not responsible for the consequences of a blocked communication on any arrangement between you and that practitioner.